I think it’s dangerous allowing users to put up with annoyances. You’re basically training them to dislike and resent your software and pushing them to find a replacement. Just getting the job done is not nearly good enough.

I will not allow this to happen with Mockery. I’ve got the UserVoice page set up. I’m on top of support emails. The rest of this is just a process of making sure that users communicate any issues to me and making sure there aren’t any annoyances just minor enough for people to work around them.